Crown Movement

Returns

Last updated: 6/9/2026

At Crown Movement, we want you to love what you ordered. If something isn't right, you can return it within 30 days—no questions asked.

The 30-Day Guarantee

You have 30 days from the delivery date to request a return for any reason. You don't need to explain why—if you're not satisfied, send it back.

To be eligible, items should be:

  • In their original or resalable condition
  • Unworn / unwashed / unused, with tags attached where applicable
  • Returned with original packaging, where possible

We get that "resalable" isn't always black and white. If an item arrived damaged, defective, or not as described, that's on us—see Damaged or Defective Items below.

How to Start a Return

  1. Request it. Visit https://account.crownmovement.com or email us at gary@crownmovement.com with your order number.
  2. Get your label. We'll email you a prepaid return shipping label within 1 business day.
  3. Pack it up. Place the item(s) in secure packaging—the original box or mailer works great.
  4. Ship it back. Attach the label, drop it at any USPS location, and you're done. Hang on to your drop-off receipt until your refund is confirmed.

Return Shipping Labels & Costs

We provide a prepaid return shipping label for every eligible return—you don't pay out of pocket to send it back.

  • Free returns: Return shipping is on us. Just use the prepaid label we provide.

For returns due to our error—wrong, damaged, or defective items—we always cover return shipping at no cost to you.

Refunds

Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds go back to your original payment method, and your bank or card issuer may take an additional 5–10 business days to post it.

You'll get an email when your refund is on its way. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us at gary@crownmovement.com within 7 days of delivery with a photo. We'll make it right with a free replacement or full refund—including all shipping costs—no return shipping charge to you.

Non-Returnable Items

A few things can't be returned for health, safety, or practical reasons:

  • Final sale or clearance items, clearly marked at purchase
  • Gift cards
  • Personalized or custom-made items

Late or Missing Returns

If 30 days have passed since delivery, we're unable to offer a refund or exchange. If you've shipped your return and haven't seen your refund within the expected window, double-check your bank account, then contact us at gary@crownmovement.com and we'll track it down.

Questions

Need help with a return? We're here for you:

  • Email: gary@crownmovement.com
  • Returns portal: https://account.crownmovement.com
  • Hours: Monday–Friday, 9 AM–5 PM PST

We'll respond within 1 business day.